Data protection
1) Introduction and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data in this context includes all data with which you can be personally identified.
1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Alpenleder International GmbH, Brunnenstr. 34, 06721 Meineweh OT Schleinitz, Germany, Tel.: +49 34422 / 399944, E-mail: mail@alpenleder.com. The controller for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data.
2) Data collection when visiting our website
2.1 When using our website for informational purposes only, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the site server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the moment of access
- Volume of data sent in bytes
- Source/reference from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the padlock symbol in your browser bar.
3) Cookies
To make visiting our website attractive and to enable the use of certain functions, we use cookies—small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device longer and enable the saving of site settings (so-called "persistent cookies"). In the latter case, you can check the storage duration in the cookie settings overview of your web browser.
Insofar as personal data is also processed by individual cookies used by us, processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the case of consent given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
You can set your browser so that you are informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general.
Please note that if cookies are not accepted, the functionality of our website may be limited.
4) Contacting us
4.1 WhatsApp Business
We offer visitors to our website the opportunity to contact us via the WhatsApp messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use the "Business" version of WhatsApp for this purpose.
If you contact us via WhatsApp regarding a specific transaction (such as an order placed), we will store and use the mobile number you use on WhatsApp as well as your first and last name—if provided—in accordance with Art. 6(1)(b) GDPR for the purpose of processing and answering your request. Based on the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address, or e-mail address) in order to be able to assign your request to a specific transaction.
If you use our WhatsApp contact for general inquiries (such as regarding our range of services, availability, or our website), we will store and use the mobile number you use on WhatsApp as well as your first and last name—if provided—in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in the efficient and timely provision of the requested information.
Your data is used solely for responding to your request via WhatsApp. It is not shared with third parties.
Please note that WhatsApp Business gains access to the address book of the mobile device we use for this purpose and automatically transmits phone numbers saved in the address book to a server of the parent company, Meta Platforms Inc., in the USA. For the operation of our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact details of users who have contacted us via WhatsApp are saved.
This ensures that every person whose WhatsApp contact details are stored in our address book has already consented to the transmission of their WhatsApp phone number from the address books of their chat contacts in accordance with Art. 6(1)(a) GDPR by accepting the WhatsApp Terms of Service when first using the app on their device. Transmission of data from users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.
For the purpose and scope of data collection and the further processing and use of data by WhatsApp, as well as your rights and settings options for protecting your privacy, please refer to the WhatsApp privacy policy: https://www.whatsapp.com
In the context of the above-mentioned processing, data may be transferred to servers of Meta Platforms Inc. in the USA.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
4.2 When contacting us (e.g., via contact form or e-mail), personal data is processed exclusively for the purpose of processing and answering your request and only to the extent necessary.
The legal basis for the processing of this data is our legitimate interest in answering your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at a contract, an additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter in question has been conclusively clarified, provided there are no statutory retention obligations to the contrary.
5) Comment function
As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commenter name you have chosen are stored and published on this website. Furthermore, your IP address is logged and stored. This storage of the IP address occurs for security reasons and in the event that the data subject violates the rights of third parties or posts illegal content through a comment. We require your e-mail address in order to contact you if a third party should object to your published content as illegal.
The legal bases for the storage of your data are Art. 6(1)(b) and (f) GDPR. We reserve the right to delete comments if they are objected to by third parties as illegal.
6) Data processing when opening a customer account
In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. You can see which data is required for account opening from the input mask of the corresponding form on our website.
Your customer account can be deleted at any time and can be done by sending a message to the above-mentioned address of the controller. After your customer account is deleted, your data will be deleted, provided that all contracts concluded through it have been fully settled, no statutory retention periods stand in the way, and we have no legitimate interest in continued storage.
7) Use of customer data for direct marketing
7.1 Subscription to our e-mail newsletter
If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing further data is voluntary and is used to address you personally. For the newsletter dispatch, we use the so-called double opt-in procedure, which ensures that you will only receive the newsletter if you have expressly confirmed your consent to receiving the newsletter by clicking on a verification link sent to the e-mail address provided.
By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6(1)(a) GDPR. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later point in time. The data collected by us when subscribing to the newsletter is used strictly for this purpose.
You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your e-mail address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.
7.2 Product availability notification via e-mail
For temporarily unavailable items, you can sign up to receive e-mail product availability notifications. In this case, we will send you a one-time e-mail message regarding the availability of the item you have selected. The only mandatory information for sending this notification is your e-mail address. Providing further data is voluntary and may be used to address you personally. For mailing, we use the so-called double opt-in procedure, which ensures that you only receive a notification if you have expressly confirmed your consent in this regard by clicking on a verification link sent to the e-mail address provided.
By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6(1)(a) GDPR. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later point in time. The data collected by us when signing up for our e-mail notification service for product availability is used strictly for this purpose.
You can unsubscribe from the availability notifications at any time by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your e-mail address will be immediately deleted from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.
8) Data processing for order processing
8.1 Transmission of image files for order processing via e-mail
On our website, we offer customers the opportunity to commission the personalization of products by transmitting image files via e-mail. The submitted image motif is used as a template for the personalization of the selected product.
Via the e-mail address provided on the website, the customer can transmit one or more image files from the memory of the device used to us. We then collect, store, and use the files transmitted in this way exclusively for the production of the personalized product as described in the respective service description on our website. Insofar as the transmitted image files are passed on to special service providers for the production and processing of the order, you will be explicitly informed about this in the following paragraphs. Any further disclosure does not take place. If the transmitted files or digital motifs contain personal data (in particular images of identifiable persons), all processing operations just mentioned are carried out exclusively for the purpose of processing your online order in accordance with Art. 6(1)(b) GDPR.
After final processing of the order, the transmitted image files are automatically and completely deleted.
8.2 Insofar as necessary for contract fulfillment for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6(1)(b) GDPR.
If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact details provided by you during the order (name, address, e-mail address) in order to inform you personally about upcoming updates within the legally prescribed period via a suitable communication channel (e.g., by post or e-mail) in accordance with our legal information obligations under Art. 6(1)(c) GDPR. Your contact details will be used strictly for the purpose of notifications about updates owed by us and will only be processed by us for this purpose to the extent necessary for the respective information.
To process your order, we also work with the following service provider(s), who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.
8.3 Amazon Fulfillment (FBA)
For order processing, we use the following provider: Amazon EU S.a. r.l., 38 avenue John F. Kennedy, L-1855 Luxembourg
Name, address, and, if applicable, other personal data are passed on to the provider in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent that it is actually necessary for order processing.
8.4 Billbee
For order processing, we use the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany
Name, address, and, if applicable, other personal data are passed on to the provider in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent that it is actually necessary for order processing.
8.5 SendCloud
For order processing, we use the following provider: SendCloud GmbH, Kanalstr. 10, 80538 Munich, Germany
Name, address, and, if applicable, other personal data are passed on to the provider in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent that it is actually necessary for order processing.
8.6 Disclosure of personal data to shipping service providers
- Deutsche Post
As a transport service provider, we use the following provider: Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany
We pass on your e-mail address and/or telephone number to the provider in accordance with Art. 6(1)(a) GDPR before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your express consent for this during the ordering process. Otherwise, we only pass on the recipient's name and the delivery address to the provider for the purpose of delivery in accordance with Art. 6(1)(b) GDPR. The disclosure only takes place to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.
Consent can be revoked at any time with effect for the future towards the controller named above or towards the provider.
- DHL
As a transport service provider, we use the following provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
We share your email address and/or telephone number with the provider in accordance with Art. 6 (1) (a) GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent to this during the ordering process. Otherwise, we only share the recipient's name and the delivery address with the provider for the purpose of delivery in accordance with Art. 6 (1) (b) GDPR. Data is only shared to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.
Consent may be revoked at any time with effect for the future by contacting the controller named above or the provider.
- DPD
As a transport service provider, we use the following provider: DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany
We share your email address and/or telephone number with the provider in accordance with Art. 6 (1) (a) GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent to this during the ordering process. Otherwise, we only share the recipient's name and the delivery address with the provider for the purpose of delivery in accordance with Art. 6 (1) (b) GDPR. Data is only shared to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.
Consent may be revoked at any time with effect for the future by contacting the controller named above or the provider.
- UPS
As a transport service provider, we use the following provider: United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany
We share your email address and/or telephone number with the provider in accordance with Art. 6 (1) (a) GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent to this during the ordering process. Otherwise, we only share the recipient's name and the delivery address with the provider for the purpose of delivery in accordance with Art. 6 (1) (b) GDPR. Data is only shared to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.
Consent may be revoked at any time with effect for the future by contacting the controller named above or the provider.
8.7 Use of payment service providers (payment services)
- Paypal
One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg
If you select a payment method from the provider that involves advance payment, your payment data provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be shared with the provider in accordance with Art. 6 (1) (b) GDPR. In this case, your data will be shared exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
If you select a payment method for which we provide advance performance, you will also be asked to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, and possibly data on an alternative payment method) during the ordering process.
In order to safeguard our legitimate interest in establishing your solvency in such cases, this data will be forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6 (1) (f) GDPR. Based on the personal data you have provided and other data (such as shopping cart, invoice amount, order history, payment experience), the provider will check whether the payment method you have selected can be granted in view of payment and/or default risks.
The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical method. Address data, among other things, is included in the calculation of the score values.
You may object to this processing of your data at any time by sending us a message or by contacting the provider. However, the provider may remain entitled to process your personal data if this is necessary for contractual payment processing.
8.8 We reserve the right to share your data with the debt collection agency IDG Inkasso Direkt GmbH if our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection agency.
Sharing your data serves the purpose of contract performance in accordance with Art. 6 (1) sentence 1 (b) GDPR as well as safeguarding our overriding legitimate interests in the effective assertion or enforcement of our payment claim in accordance with Art. 6 (1) sentence 1 (f) GDPR.
9) Website functionalities
Youtube
This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data may also be transmitted to: Google LLC., USA
When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the provider's servers to load the plugin. Certain information, including your IP address, is transmitted to the provider.
If the playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, to create playback statistics and to prevent abusive behavior.
If you are logged into a user account with the provider while visiting our site, your data will be assigned directly to your account when you click on a video. If you do not wish for your data to be assigned to your account, you must log out before clicking the playback button.
All aforementioned processing, in particular the setting of cookies for reading information on the end device used, only takes place if you have given us your explicit consent in accordance with Art. 6 (1) (a) GDPR. You may revoke the consent given at any time with effect for the future by deactivating this service via the "Cookie Consent Tool" provided on the website.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.
10) Tools and other
- DATEV
For handling accounting, we use the service of the cloud-based accounting software from the following provider: DATEV eG, Paumgartnerstr. 6-14, 90429 Nuremberg, Germany
The provider processes incoming and outgoing invoices as well as, if applicable, our company's bank movements in order to automatically record invoices, match them to transactions, and create financial accounting from this in a semi-automated process.
Insofar as personal data is also processed here, the processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in the efficient organization and documentation of our business processes.
11) Rights of the data subject
11.1 Applicable data protection law grants you the following rights as a data subject (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective requirements for exercise:
- Right of access pursuant to Art. 15 GDPR;
- Right to rectification pursuant to Art. 16 GDPR;
- Right to erasure pursuant to Art. 17 GDPR;
- Right to restriction of processing pursuant to Art. 18 GDPR;
- Right to notification pursuant to Art. 19 GDPR;
- Right to data portability pursuant to Art. 20 GDPR;
- Right to withdraw consent given pursuant to Art. 7 (3) GDPR;
- Right to lodge a complaint pursuant to Art. 77 GDPR.
11.2 RIGHT TO OBJECT
WHERE WE PROCESS YOUR PERSONAL DATA WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS.
IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE THE OBJECTION AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.
12) Storage duration of personal data
The duration of the storage of personal data is based on the respective legal basis, the purpose of processing and – if applicable – additionally on the respective statutory retention periods (e.g., retention periods under commercial and tax law).
When processing personal data on the basis of explicit consent pursuant to Art. 6 (1) (a) GDPR, the data concerned is stored until you revoke your consent.
If there are statutory retention periods for data that is processed within the framework of legal or quasi-legal obligations on the basis of Art. 6 (1) (b) GDPR, this data is routinely deleted after the expiry of the retention periods, provided that it is no longer necessary for contract performance or contract initiation and/or we have no legitimate interest in continued storage.
When processing personal data on the basis of Art. 6 (1) (f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.
When processing personal data for the purpose of direct marketing on the basis of Art. 6 (1) (f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 (2) GDPR.
Unless otherwise stated in the other information in this declaration regarding specific processing situations, stored personal data is otherwise deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.